Summit 2020 has ended
Thursday, February 20 • 1:45pm - 2:30pm
VertexOne as the Catalyst for DC Water's Migration to the Cloud

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DC Water’s journey to the cloud began in December with the launch of Project Triton. Project Triton was to replace DC Water’s 20+ year-old Customer Information System with a state of the art, cloud-based CIS. DC Water selected VertexOne as its platform of choice with an extremely aggressive 12-month implementation timeline. In addition to replacing the core CIS, Project Triton included the replacement of our mobile work management platform with a cloud-based solution KONA from the Confluence Group for processing all customer-facing work orders. Additionally, DC Water replaced its antiquated customer portal and deployed its first mobile customer solution. Lastly, the bill payment and presentment platform were also upgraded. On December 11th, 2017 DC Water successfully deployed its new solution and was recognized in April 2019 as the Best Large CIS implementation by CS Week.

Project Triton was the first major system implementation as part of our “Cloud First Strategy” generating substantial benefits both direct and indirect which confirmed its strategy and solidifying the foundation for its enterprise-wide cloud transformation. As part of its cloud migration DC Water has developed and deployed a 3rdparty portal to allow non DC Water employees to conduct business electronically in the cloud. Migrated its work and asset management systems, Maximo and ArcGIS to the cloud are currently upgrading its construction management solutions and call accounting systems to the cloud and our new cloud-based Customer Experience ERP and Human Capital Management solutions. Lastly, we are deploying PowerBI on Azure as part of our predictive analytics, machine learning, reporting, and decision support strategy.

Learn about this new IT Paradigm in the Cloud and how it is changing the way IT works at DC Water.

avatar for Robert W. (Bobby) Batson

Robert W. (Bobby) Batson

Chief Operating Officer, VertexOne
Bobby is the Chief Operating Officer of VertexOne with responsibility for strategy, delivery and operations. Bobby oversees teams in the U.S., Canada and India providing full meter-to-cash Business Processes as a Service (BPaaS) for North American Utilities, built around cloud-based... Read More →
avatar for Tom Kuczynski

Tom Kuczynski

Chief Information Officer, DC Water
Thomas Kuczynski is the Chief Information Officer for the District of Columbia Water and Sewer Authority (DC Water). Mr. Kuczynski heads up an IT team of 60 individuals and a $20 million budget to develop applications that support customer services and operations, and provide technical... Read More →

Thursday February 20, 2020 1:45pm - 2:30pm
Renaissance West