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Wednesday, February 19 • 11:40am - 12:25pm
The Cloud Customer Engagement Layer - Preserving Your Investment in Legacy CIS

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Can utilities deliver integrated, highly personalized, and AI driven customer experiences across all channels with current technology? Can it be done with low risk to systems of record, high ROI, and high employee and customer satisfaction? Yes and yes!

With cloud, today's CRMs can re-orient utility operations to be customer-centric, break data out of silos, structure seamless customer journeys from self-service to call centers to field service and create a more personalized customer experience along the way. This session will share recent utility successes using customer engagement layers to reap the operational and customer benefits of cloud CRM.

Speakers
avatar for Nathan Gastineau

Nathan Gastineau

Regional Vice President of Sales, Energy & Utilities, Vlocity
Nathan Gastineau has been working with water and wastewater utilities since 2007. Nathan works with utilities to optimize their operations by using technology. He has experience with CRM solutions, CIS/UB applications, and many other tools that utilities use to keep things flowing... Read More →


Wednesday February 19, 2020 11:40am - 12:25pm
Meeting Room 16