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Wednesday, February 19 • 1:30pm - 2:15pm
KC Water Delivers Enhanced Customer Experience via Self-Service Channels using Milestone Utility Customer Experience (uCX) on AWS

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KC Water CIO Miguel Echeverria and CFO Sean Hennessy. will share KC Water’s journey to deliver an enhanced customer experience. Working with long-time partner, Milestone Utility Services, KC Water was able to deliver a multi-channel Customer Self Service experience without replacing or modifying their legacy CIS. Through detailed process integration, technology and leaning into the world of Cloud Services from AWS, KC Water has been able to deliver great results to not only their customers but also in their overall cost to serve. In this session hear their story, the lessons learned along the way, the benefits they have achieved, their use of cloud services and continued plans to keep enhancing the customer experience.

Speakers
avatar for Ram Kasarla

Ram Kasarla

President and Chief Executive Officer, Milestone Utility Services
For nearly 25 years, Ram Kasarla has been a noteworthy technologist and leader in the Utility Industry and specifically Customer Solutions. He is the founding partner and CEO of Milestone Utility Services. Ram is a visionary and an entrepreneur and attributes the success of Milestone... Read More →
avatar for Miguel Echeverria

Miguel Echeverria

Chief Information Officer, KC Water
Miguel Echeverria leads the IT Division for the Water Services Department of Kansas City Missouri. With over 30 years’ experience in the Information Technology field, Miguel has been involved in numerous system implementations including Customer Relationship Management, Automated... Read More →
avatar for Sean Hennessy

Sean Hennessy

Chief Financial Officer, KC Water
Sean Hennessy has been with KC Water for 19 years. He is currently KC Water’s Deputy Director. Sean is responsible for overseeing KC Water’s $425 million annual budget; ensuring KC Water delivers its services efficiently and effectively while ensuring sufficient resources to meet... Read More →


Wednesday February 19, 2020 1:30pm - 2:15pm
Meeting Room 16